Services
Artificial intelligence, machine learning, and smart data is now rapidly infusing itself into digital experiences and becoming the foundation of automation within business processes and across industries. These and other technologies are quickly unlocking capabilities that are radically transforming products, services and accelerating the speed of innovation.
You will need a trusted advisor to rapidly transform your business to leverage the right emerging technologies for the right need.
Artificial Intelligence
The Bold Innovation Group has over 11 years of experience developing and applying artificial intelligence and machine learning technologies to very hard problems. Examples of AI-driven experiences include:
Multi-modal Generative AI in the omni-channel and digital experiences for consumers, partners, and supply chain participants.
Artificial intelligence to automate key administrative processes throughout consumer marketing, customer onboarding, product implementation, and customer support for over 100 million customers.
Artificial intelligence to improve consumer insights predicting medical costs and financial modeling for over 40 million customers.
Predictive modeling, artificial intelligence, and knowledge graphs in analyzing complex consumer journeys.
Advanced spatial computing and artificial intelligence to assess risks and recommend solutions to consumers and professionals in remote healthcare settings.
Artificial intelligence and machine learning to enable earlier detection of sepsis for patients who are admitted to the emergency room.
Digital Customer Experience
The Bold Innovation Group has over 30 years of experience developing digital customer experiences that began with strategy that was strongly grounded in practical implementation plans. Examples of leading-edge customer experiences include:
Designed and developed one of the first cost transparency search engines for healthcare procedure and prescription costs used by over 9 million customers.
Design and development of decentralized identity and federated financial systems to modernize payments, coupons, partner onboarding and security and privacy for individuals.
Partnerships that combined smart data assets, cloud services, analytics, artificial intelligence and machine learning in novel ways to deliver a vastly improved consumer experience.
Design and development of a reasoning engine to augment artificial intelligence software that delivered expert advice to insurance customers enrolled in complex benefits products.
Quantum computing applied to optimized feature selection, predictive models, and route optimization.
Program Strategy and Management
The Bold Innovation Group has over 25 years of experience running transformational programs of all sizes ranging from a small strategy engagement to multi-year programs implementing emerging technologies at scale. Examples of program strategy and management experiences include:
Leading the sales and delivery of digital information system software implementation teams of 30 or more.
Providing overall program management and direction of multiple technical, business, and functional project managers to deliver coordinated program results within budget and schedule.
Delivering on results measured by revenue, profit, program delivery, and customer satisfaction outcomes.
Managing project, program, and digital software requirements, design, development, deployment, and operational support programs in technology outsource contracts with budgets ranging from $5M to $200M.
Interfacing with C-level client leadership to report on program progress and measure customer satisfaction with program delivery and solution quality acceptance.